Garden Adventure Ltd

Terms and Conditions

Credit Card Security:

• All credit card numbers are transmitted via a 128bit encrypted secure connection (note the padlock at the bottom of your browser when ordering) to Romancart Secure Servers. This encrypted form of data is then sent to us for processing and is only de-encrypted after they reach our computer.
• The card details are not held in clear text on any web site.
• If you are unhappy or uncomfortable about sending your details in this way you can still phone, mail or eMail us your order.

VAT Charges:

• Tax Charges:- VAT is included in the prices quoted at 17.5%.
• Payment Terms:- Payment may be made by MasterCard, Visa, Switch, Delta or Solo, or by cheque with order.
• We reserve the right to alter or amend specifications and prices without notice. We WILL NOT increase prices on orders already submitted

Climbing Frame Warranty

Subject to proper installation and normal residential use.

• Our Play Systems and Climbing Frames carry a 10 year warranty on all Pressure Treated Wooden component parts against fungal decay and damage by insects. This does not include Swings, Monkey swings, Trapezes, Knotted Ropes and all other Accessories.
• Accessories and all other parts, including Nuts, Bolts, Screws, Washers, Slides etc. are covered for 1 year for parts against manufacturing faults.
• Timber is a natural product. Cracks, Shakes, and Fissures may occur as timber dries, this is a normal process and does not affect the overall strength and durability of the timber. The timber will change colour over time and may also contain Knots and Knot Holes. These are not covered by the warranty as these naturally occur in all pressure treated wood.
• Garden Adventure Ltd reserves the right to examine photographs of products claimed to be defective. Products returned to our Factory for examination or recovery must be sent freight prepaid, unless a Goods Returned Note is issued.
• This Warranty covers the replacement of these goods, not any travel expenses, lost wages, or labour costs, involved in the installation or replacement of the parts.
• No warranty is offered on Products subjected to abuse, negligence, improper use, acts of God, adaptations, or attachment to equipment other than our own.
• Non-residential use of the systems is prohibited and will have no warranty as the systems are designed for residential use only

Climbing Frame Delivery

Once your order has been placed, delivery for climbing frames and swingsets will take approximately 2 to 4 weeks depending on season and your location. In extreme cases, you may have to wait up to 6 weeks for your order.

It is imperative, once an agreed delivery date is set, that there is someone at the delivery address on this day in order to sign for the goods received - should no one be in, then a second delivery charge may be incurred.

Log Cabin Warranty

Subject to proper installation and normal residential use.

• Our Log Cabins carry a 10 year warranty on all Pressure Treated Wooden component parts against fungal decay and damage by insects. All other timbers carry a 5 year warranty.
• Timber is a natural product. Cracks, Shakes, and Fissures may occur as timber dries, this is a normal process and does not affect the overall strength and durability of the timber. The timber will change colour over time and may also contain Knots and Knot Holes. These are not covered by the warranty as these naturally occur in all pressure treated wood.
• Garden Adventure Ltd reserves the right to examine photographs of products claimed to be defective. Products returned to our Factory for examination or recovery must be sent freight prepaid, unless a Goods Returned Note is issued.
• This Warranty covers the replacement of these goods, not any travel expenses, lost wages, or labour costs, involved in the installation or replacement of the parts.
• No warranty is offered on Products subjected to abuse, negligence, improper use, acts of God, adaptations, or attachment to equipment other than our own.

Log Cabin Delivery

Once your order has been placed, delivery for log cabins will take approximately 3 to 5 weeks depending on season and your location. In extreme cases, you may have to wait up to 6 weeks for your order.

It is imperative, once an agreed delivery date is set, that there is at least one person to assist with the off-load at the delivery address and to sign for the goods received - should no one be in, then a second delivery charge may be incurred.

Log Cabin Returns Policy

We do not accept the return of any dispatched cabins for shortages of boards, any damage in transit or naturally split boards etc. Please note that, wood is a living product. Being a natural product wood will react to changes in atmospheric conditions. Cracks, Shakes, and Fissures may occur as timber dries, expands and contracts with changes of humidity and temperature.

This is perfectly natural and does not affect the integrity of the timber or of the structure it is used in. Despite technical drying methods it is, nonetheless, impossible to completely prevent some degree of warping and the formation of resin and cracks, especially on the outside surfaces.

Cancellation and Returns Policy

Garden Adventure has the following cancellation / returns policy:-

If for any reason you are not happy with your purchase, providing you have not used the product and we have been notified within 7 days of purchase, we shall refund all monies paid less a charge to cover the cost of carriage, payment processing and restocking. The product must be returned in its original packaging with all instructions and parts.

If your purchase is damaged or found to be faulty within 7 days of purchase, we will of course replace the item at our own expense or give a full refund at no cost to you. This is subject to Garden Adventure being satisfied that the damaged had been caused during transit and that it had been signed for "not checked" upon receipt or faulty workmanship and is not the result of customer abuse . This does not affect your statutory rights.