Garden Adventure Ltd

Terms and Conditions

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Climbing Frame Warranty

Subject to proper installation and normal residential use.

Climbing Frame Delivery

Once your order has been placed, delivery for climbing frames and swingsets will take approximately 2 to 4 weeks depending on season and your location. In extreme cases, you may have to wait up to 6 weeks for your order.

It is imperative, once an agreed delivery date is set, that there is someone at the delivery address on this day in order to sign for the goods received - should no one be in, then a second delivery charge may be incurred.


Log Cabin Warranty

Subject to proper installation and normal residential use.

Log Cabin Delivery

Once your order has been placed, delivery for log cabins will take approximately 3 to 5 weeks depending on season and your location. In extreme cases, you may have to wait up to 6 weeks for your order.

It is imperative, once an agreed delivery date is set, that there is at least one person to assist with the off-load at the delivery address and to sign for the goods received - should no one be in, then a second delivery charge may be incurred.

Log Cabin Returns Policy

We do not accept the return of any dispatched cabins for shortages of boards, any damage in transit or naturally split boards etc. Please note that, wood is a living product. Being a natural product wood will react to changes in atmospheric conditions. Cracks, Shakes, and Fissures may occur as timber dries, expands and contracts with changes of humidity and temperature.

This is perfectly natural and does not affect the integrity of the timber or of the structure it is used in. Despite technical drying methods it is, nonetheless, impossible to completely prevent some degree of warping and the formation of resin and cracks, especially on the outside surfaces.


Cancellation and Returns Policy

Garden Adventure has the following cancellation / returns policy:-

If for any reason you are not happy with your purchase, providing you have not used the product and we have been notified within 7 days of purchase, we shall refund all monies paid less a charge to cover the cost of carriage, payment processing and restocking. The product must be returned in its original packaging with all instructions and parts.

If your purchase is damaged or found to be faulty within 7 days of purchase, we will of course replace the item at our own expense or give a full refund at no cost to you. This is subject to Garden Adventure being satisfied that the damaged had been caused during transit and that it had been signed for "not checked" upon receipt or faulty workmanship and is not the result of customer abuse . This does not affect your statutory rights.